COVID-19 Universal Marina Statement

In all the uncertainty we would like to assure you that Universal Marina is open for business, and we are taking every step to maintain that.

If you were wondering if it’s safe to come into Universal Marina, we have initiated a pre-emptive business continuity plan to safeguard our staff and our services.

As part of this plan, we have made some changes to the way in which we operate. Some of these changes have already taken effect which you may have noticed and we have additional measures to adopt in order to remain in step with HMG guidance and the safety of the staff which will come into play over the next couple of weeks.

Like you, we are monitoring the situation day by day and attempting to operate as usual.

Our measures

Due to Corona Virus & the risk of cross contamination, we are no longer accepting cash payments. Card payments only, until further notice.  If you can pay over the phone or by bacs, please do so.

Please remain vigilant and maintain physical separation of 2 meters when you are interacting with the office team and lifting staff.

We are trying to provide a normal service and we have instigated a rota of deep cleaning in toilets showers and offices. So, for the time being everything is open as normal.  However, there may come a time when we are unable to guarantee this service and we may have to reduce access to the facilities.

As part of our contingency plan, and increasing the protection of our staff, we will continue to lift and launch boats. We will be under more pressure due to our customers changing situations and therefore, we will require you to think ahead and tell us when you want your boat launched. In order to meet your expectations, we will need 5 days’ notice of any changes to booked boat movements, so if we go to reduced manning, we are still able to service demand.

Finally, although we will maintain our normal level of safety and security there will be unscrupulous people who might want to take advantage of the current environment.  Therefore, where possible it would be sensible to consider any additional security measures that you could add to your boat.  Foremost, please let us know of your movements re use of your vessels and if you are expecting or authorising any contractor or other person to access your vessel let us know.

So far there has been no Government Direct or instruction from the Harbour Authority re the use of pleasure crafts. At this time, you can still go blow the cobwebs off round the Solent. But we will update you if this changes.

In Summary

We are open. The marina is safe. We will provide our usual service, but we might need more notice. Consider additional security measures.

Please be assured your vessel is in safe hands. We will try and keep you up to date via our Facebook page Internet and E-Mail with any changes.

Final Note

If you are concerned or are showing symptoms and have been visiting the marina, please inform us should you receive a positive diagnosis of Corona Virus.

Thank you all please stay safe and be mindful of those around you.

 

Avia Willment and the Universal Marina Team.

 

 

Come Ashore with us this Winter…

 

 

 

 

 

 

…and enjoy the good life

 

  • 10% discount on Lifting and Storage Ashore*
  • 30% discount on Summer scrub*
  • Sheltered hard standing in a woodland setting
  • Easy to access water and electricity
  • On site Chandlery
  • Impressive range of marine services, all on one site
  • Helpful, knowledgeable marina team
  • Mermaids – the popular dog and boater-friendly restaurant and café

All this and just a short drive from the M27.

For more information or to book your lift

Call 01489 574272

E-mail cristina@universalmarina.co.uk

SEE YOU SOON!

 

New Year Good Wishes

With the turkey almost a memory and the tinsel looking a little faded it’s time to look forward to the New Year.

We would like to wish everyone happy and safe New Year celebrations and here’s to a wonderful 2020, with good weather and the wind always blowing from the right direction…

Our opening hours are still a little Festive so from now until Thursday 2 January reception is open from 9am – 1pm. From 2 January we are right back to our normal hours and reception will be open from 0730 to 2400.

We look forward to welcoming you back to Universal Marina soon.

Don’t forget we have plenty of space ashore available here.
Would any of your boating friends like to enjoy life at Universal as they prepare their boat for the new boating season?
Call 01489 574272 or e-mail cristina@universalmarina.co.uk for the latest offers for storage ashore and lifting.

Christmas Hours at Universal Marina

Christmas is now just round the corner…

If you planning to visit over the holiday period here are our opening hours:

Tuesday 24 December 9am – 1pm
Christmas Day 9am – 1pm
Boxing Day 9am – 1pm
Friday 27 December 9am – 1pm
Saturday 28 December 9am – 1pm
Sunday 29 December 9am – 1pm
Monday 30 December 9am – 1pm
New Year’s Eve (Tuesday) 9am – 1pm
New Year’s Day (Wednesday) 9am – 1pm
Thursday 2 January 2020 Normal working hours 7.30am – 8pm

 

Dry Stack boat movements

Our hard-working lifting team will be taking well-earned breaks over the Christmas period. A skeleton staff will be available for security, lifting and emergencies.

If you require your boat to be launched over the holiday period could you please give at least 24 hours’ notice by telephone. Please note boats will only be lifted from 9am – 1pm.

Boats in the water over the Christmas period will be recovered upon our return to normal working hours, Thursday 2nd January, 2020.

 

Hot off the Press…

Exciting new developments at Universal Marina, advice on setting your boat up for the winter, fun visitors to the marina and some news on winter discounts – it’s all in the December newsletter!

Get your copy now – download here or pop into Universal Marina reception, warm yourself by our log fire and pick up a copy.

Marina members undergo hoist training 

We are pleased to announce that three new members of the Universal Marina team will be undertaking hoist training in 2019!

Tim, Andy and Antonio, who currently work in the Marina Operations Team, will become the marina’s newest hoist operators, and can help you with all your boat hoisting needs.

The addition of three new hoist operators will increase flexibility in and around the marina.

We are also putting further investment into our drystack training. Tim and Antonio will also be carrying out certification on our new dry stack forklift further bolstering our ranks in preparation for another busy summer season on the dry stack.

 

 

New forklift at marina from Monday 14 January 

Attention Drystack customers!

Our new dry stack forklift is due to be delivered to the marina on Monday 14 January.

The forklift will be built on site, and during the construction process our team will be unable to operate throughout the dry stack area. Should you require a dry stack movement for this date please book in by 12pm Sunday 13th.

We apologise for any inconvenience caused. Normal service will resume with our new machine in place on Tuesday 15th January.

For any queries, please call us on: 01489574272

Thank you.

New lifting slings allow marina to host larger power boats ashore

To further enhance the service we provide to our customers we are pleased to announce the arrival of a brand new set of lifting slings at Universal Marina.

Our team can lift boats up to 100ft, weighing up to 75 tonnes, and with up to a 7m beam! We have a number of excellent on-site facilities for your boat, too – from full maintenance and engineering to GRP and vinyl wrapping.

 

 

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